XWell Penn Station
Quality Score
Six patient-experience factors scored from XWell Penn Station's Google reviews on a 0–100 scale. Each factor measures what patients consistently mention about their experience.
Higher is better · 0–100 scale
trending_upStandout Strengths
Skill & Expertise (50)
Reviews rarely highlight exceptional technical skill, leaving room to build patient confidence.
Service Attitude (50)
Reviews suggest service can feel rushed or inattentive at times.
trending_downAreas to Watch
Cleanliness (40)
Cleanliness is rarely mentioned in reviews, which may make hygiene-conscious patients hesitate.
Price Reasonableness (50)
Pricing is sometimes perceived as high relative to the experience delivered.
Review Analysis
“Known for spa”
Services
About
Located in the heart of Penn Station, XWELL offers busy New Yorkers a quick escape to recharge, reset, and feel their best. Whether you're passing through on your daily commute, heading to lunch, or working nearby, stop in for a zero-gravity massage, wellness essentials, and self-care that fits your schedule.
What Patients Say on Google
Featured testimonials from Google reviews
Alyssa Aziz
I spoke on the phone with Morgan Smith who works at this spa as a recruiter. She was NASTY. She deliberately cut me off while i was speaking and hung up on me. I would never recommend this place because the people who run it are horrible.