Uptown Dermatology
Quality Score
Six patient-experience factors scored from Uptown Dermatology's Google reviews on a 0–100 scale. Each factor measures what patients consistently mention about their experience.
Higher is better · 0–100 scale
trending_upStandout Strengths
Service Attitude (100)
Staff are repeatedly described as friendly, attentive, and accommodating.
Skill & Expertise (68)
Patients consistently describe clinicians as skilled, expert, and experienced.
trending_downAreas to Watch
Price Reasonableness (50)
Pricing is sometimes perceived as high relative to the experience delivered.
Trust & Integrity (50)
A few reviews question transparency or feel pressured into treatments.
Review Analysis
“Known for hair removal, spa, acne treatment, dermatology. Praised for friendly staff, clean facility, professional”
Services
Atmosphere & Ambience
Staff & Service
About
Uptown Dermatology, part of Infinity Dermatology NYC, is one of New York City's largest and most trusted dermatology practices. Owned and managed by doctors, we pride ourselves on good and efficient care that serves the incredible people and communities of our city. With over 20 locations throughout the five boroughs and over half a dozen in Upper Manhattan, we offer medical, cosmetic, and pediatric dermatology services, with providers and staff that are knowledgeable, attentive, and ready to care for all of your skincare needs.
What Patients Say on Google
Featured testimonials from Google reviews
T G
The staff here were some of the kindest, most helpful people I've ever had the pleasure of seeing. This was such a pleasant medical experience, I didn't know that was possible. From the nice ladies in the front to Dr. Curtis, they were all so lovely. I'm so happy to have found this clinic!
DTW
Ugh. I really want to like this practice. The doctors are good. And some of the PA's. But the support staff, especially those that answer the phones are inept! You wait on hold for 10 minutes then get sent to voicemail. You leave details and ask for a callback and 80% of the time no one does . The automated system also asks if you want to be called back instead of waiting on hold. You leave your number and.... No callback. I have been a patient here for over 8 years and it just keeps getting worse and worse ( from a customer service standpoint). Either retrain staff or pay someone else who's competent. You get what you pay for as the saying goes.