Plaza M Spa Brookfield Place
Quality Score
Six patient-experience factors scored from Plaza M Spa Brookfield Place's Google reviews on a 0–100 scale. Each factor measures what patients consistently mention about their experience.
Higher is better · 0–100 scale
trending_upStandout Strengths
Service Attitude (100)
Staff are repeatedly described as friendly, attentive, and accommodating.
Cleanliness (77)
The facility is frequently praised for being clean, hygienic, and well-maintained.
trending_downAreas to Watch
Price Reasonableness (15)
Pricing is sometimes perceived as high relative to the experience delivered.
Trust & Integrity (50)
A few reviews question transparency or feel pressured into treatments.
Review Analysis
“Known for peds, spa, massage, chemical peel. Praised for clean facility, patient care, comfortable atmosphere”
Services
Atmosphere & Ambience
Staff & Service
About
Modern luxe spa servicing New York City in downtown Manhattan: Brookfield Place, Tribeca, Greenwich St. & Dumbo, BK.
What Patients Say on Google
Featured testimonials from Google reviews
Adrienn Kresznai
I've had my nails done here many times, and it's a hit or miss. I've had beautiful, shiny, long lasting manicures and ones that chipped within days (I get CND shellac). I like how clean and welcoming the spa is but employees can be rushed, inattentive. I'll most likely be back simply because I live nearby.
Anna Drapii
Very disappointing experience!!! After paying for my manicure and pedicure (including a $20 additional fee for doing both services at the same time), I was informed at checkout that a $30 tip or 20% was expected. This was not clearly communicated in advance and was only displayed at the reception desk after the service. I did leave a tip, but it appeared to be considered insufficient, which made the situation uncomfortable. No water or tea was offered during the visit. I believe gratuity expectations and staff compensation should be handled transparently by the business and not presented to clients after the service! Never comeback again and I don't recommend to anyone!
