Peng's Spa Upper West Side
Quality Score
Six patient-experience factors scored from Peng's Spa Upper West Side's Google reviews on a 0–100 scale. Each factor measures what patients consistently mention about their experience.
Higher is better · 0–100 scale
trending_upStandout Strengths
Skill & Expertise (94)
Patients consistently describe clinicians as skilled, expert, and experienced.
Price Reasonableness (77)
Patients feel treatments are fairly priced and offer good value for money.
trending_downAreas to Watch
Equipment & Technology (50)
Little mention of advanced or modern equipment, suggesting a more basic setup.
Service Attitude (59)
Staff are repeatedly described as friendly, attentive, and accommodating.
Review Analysis
“Known for massage, spa, laser therapy. Praised for professional, patient care, comfortable atmosphere”
Services
Atmosphere & Ambience
Staff & Service
Value
What Patients Say on Google
Featured testimonials from Google reviews
Silvia Abisaab
Find James! Hands down, the BEST! I came in truly worn down and exhausted, and left REFRESHED AND RESTORED. As the soft music played and the gentle hum of the water fountain flowed in the background, it was a timeless experience. The care and attention devoted to melt away the lingering tensions and pressures were remarkable. Also, the time spent and amount paid was WORTH IT! #support
erinpatriciarocks
They really need to get their management in check. My massage itself was amazing!! However, when I got there there were two customers who had made an appt, but the person they spoke to never wrote it down. In the middle of my massage, an unhappy customer walked in who wanted to speak to someone, but it was busy and everyone working was in the middle of a massage. As a result, my therapist had to leave the room-- twice!!-- to talk to this unhappy customer. The two customers proceeded to speak loudly to each other even after they spoke to my therapist-- twice. Someone left the door to the spa open and they said that was fine, resulting in me being freezing for the rest of my massage. It's a no frills massage place and you can hear everyone around you. The staff talk to each other through the rooms. Customers loudly talk to each other as well. Overall, an amazing massage affected by lack of professionalism by the staff and their own customers. ..for the record, I'd still go back, but would try to go at the least busiest time possible.